Privacy Policy
Privacy Policy
Passepartours Cultural Experiences SL (“Passepartours”, “we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website passepartours.com, make a booking, or interact with our services.
We encourage you to read this policy carefully to understand our practices regarding your personal data. By using our website and services, you agree to the terms described below.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
Information you voluntarily provide when booking a tour or contacting us, such as:
• Full name
• Email address
• Phone number
• Passport details (when required for ticketing, e.g., Alhambra entry)
• Billing information
• Group or travel preferences
1.2 Usage Data
Information automatically collected when you visit our site, including:
• IP address
• Browser type and version
• Device information
• Pages viewed and time spent
• Referring websites
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyze website usage, and offer personalized content. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use your personal information for the following purposes:
• Processing and managing tour bookings
• Communicating with you regarding reservations, support requests, or changes
• Purchasing tickets on your behalf when necessary
• Improving our website, services, and customer experience
• Complying with legal or regulatory requirements
• Sending service-related updates or operational messages
We do not sell your personal data to third parties.
3. Sharing Your Information
We may share your data only when necessary to operate our services, including:
• Trusted third-party providers such as local guides, ticket offices, payment processors, or licensed guides
• Technology partners who support our website and communication tools
• Authorities, when required by law
All third parties receiving your data are required to protect it and use it solely for the purpose intended.
4. Data Storage and Security
We store your information securely and take reasonable steps to protect it from unauthorized access, loss, or misuse. However, no electronic transmission or storage system is completely secure; therefore, we cannot guarantee absolute security.
5. Your Rights Under GDPR
As an EU-based company, Passepartours complies with the General Data Protection Regulation (GDPR). You have the right to:
• Access the personal data we hold about you
• Request corrections or updates to your information
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict data processing
• Request a copy of your data in a portable format
• Withdraw consent at any time (where processing is based on consent)
To exercise these rights, please contact us at: hello@passepartours.com
6. Data Retention
We retain your personal information only as long as necessary to provide our services and meet legal obligations. Booking-related data may be stored for accounting and compliance requirements.
7. Third-Party Websites
Our website may contain links to external sites (e.g., booking platforms, collaborators, operators). Once you leave passepartours.com, this Privacy Policy no longer applies. We encourage you to review the privacy policies of those external websites.
8. Children’s Privacy
Passepartours provides cultural tours that may include participation by minors aged 0–17 years old. In certain cases—specifically for Alhambra guided tours—personal information for minors is required solely for the purpose of purchasing nominal entrance tickets, as mandated by the official ticketing system.
We collect only the minimum data necessary (such as full name, date of birth, and ID/passport number when required) and process this information exclusively to complete the ticket purchase and comply with legal entry requirements. This data is handled with the same level of protection applied to all personal information we process.
Our services are purchased and managed by adults (parents or legal guardians). We do not knowingly allow minors to submit personal information independently through our website or communication channels.
If you are a parent or legal guardian and believe that your child’s data has been provided to us outside of the intended booking process, please contact us so we can review and, if necessary, delete the information.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will always be posted on this page with the date of revision.
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Passepartours Cultural Experiences SL
Email: hello@passepartours.com
Website: www.passepartours.com
Last updated: 9 December 2025